Service Request Form

Welcome to our Online Customer Service Center!

This page is provided for your convenience in submitting a request, comment or suggestion.  Please follow the instructions below for online submittal; a copy of your request will be sent to you via e-mail. If this is an emergency request, call (518)-783-5000 and follow the reporting directions.  Required fields are designated with an asterisk (*).

Use this form for all service processing excepting:

Requesting Party Info
Property Address*:
Account #:
E-Mail Address*:
Day Phone:
Evening Phone:
Service Request Information
Type of Service Request (Select One or More)*
Maintenance service (association) New owner package Sale/purchase assistance
Maintenance service (homeowner) Insurance certificate request Board/Committee volunteer
General service request Change of address/phone Suggestion/comment/other
Accounting inquiry Documentation
Send Service Request To:
Priority*: Normal Rush Future Consideration
Is this a "new" or "old" (previously reported) issue?  If  "old", check the appropriate box and provide details. New Old

If this is a maintenance problem, has damage occurred to the interior of your home? If yes, please provide details in the field below.  No Yes

Description of request, suggestion, or comment*:
Customer Service Homeowner Survey (optional):
1. How would you rate your overall community association living experience?
2. Have you previously contacted DRM for assistance?
3. How would you rate the general responsiveness of DRM?
4. How would you rate the services provided by DRM?
5. Would you recommend DRM to others?
6. How do you rate DRM's web site?
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