Diamond Realty Management is the region's leading authority
in condominium and homeowner association management and maintenance services - and
the only industry leading Accredited Association Management Company (AAMC)
On the surface, community association management appears to
be a simple as having the lawns mowed, snow removed, aesthetic standards
cooperatively complied with and members paying their dues on time. The reality is unfortunately much different.
Serving on a community association board of directors can be
a burdensome task,
even when all goes well. Faced with the
challenges of a never ending commitment of time juggled with your own careers,
families and other obligations and responsibilities, even a bright, energetic
and well minded board can fine the demands of self management at times
In this brutally
competitive real estate marketplace, poorly and self-managed communities lag noticeably behind those that do not utilize the services of a leading professional management firm.
DRM has established
the necessary systems and strategies
to meet the specialized needs of even the most demanding community
associations. DRM's experienced
staff is the backbone of its operations. Our management teams are lead by the
region's only community managers who have earned the elite PCAM® designation - Professional
Community Association Manager - the highest level of professional recognition
in the industry.
Summary of DRM's Services
Financial Management Services:
range of accounting services on a
stand alone basis or part of our full service management scope, including:
/ Statement billing
- Delinquency collection
- Invoice / Payment processing
- Financial report
- Capital reserve
- Audit / Tax preparation
- Utility tracking / Cost reduction
- Real estate
/ Certiorari proceedings
- Investment management
Efficient and accurate financial management and reporting is
essential to successful property management.
Diamond Realty Management boasts the industry's most advanced
designed specifically to meet the client's complete accounting needs. DRM's
financial management software package offers over fifty different client reports.
in-house expertise in delinquency collection sets the industry benchmark for
achieving results. Our collection
program differs from other management firms, we distinguish ourselves where
others leave off. DRM handles all
aspect of delinquency
collection, from friendly reminder
notices to skip tracing, court filings and
attendance to lien filings and judgment collection processing.
With communities continuing to age, the funding of upcoming
capital replacement and improvement projects are of paramount concern. DRM's efforts
include the development of a long-term capital reserve and
Facilities Management & Maintenance
Administering a program of proper
management and maintenance of all buildings, grounds and community services is an important responsibility of a community
and effectiveness in developing, implementing and monitoring an on-going
facilities maintenance program will positively impact the appearance and appeal of a community, its resident services satisfaction level and
ultimately increase homeowner's property
DRM anticipates issues before they become a problem by
on-site inspections completed
by its experienced
personnel to help identify
matters and then take corrective measures.
DRM's service contract development and
project specifications set the industry standard for their performance enhancement focus and
achieving cost savings. We carefully
monitor contractor performance to ensure
compliance with specifications and resident satisfaction measures.
DRM's staff members provide a wide
range of routine
services that cost significantly less than private
contractors. Our staff excels in carpentry,
issues, painting, roof repairs/replacement, general handyman services,
snow removal, etc. - as well as specializing in community amenities such as
pools, ponds, recreation facilities, laundry facility repairs, etc. And, they can be reached 24 hours a day,
seven days a week.
DRM is known for courteously responding to all owner/resident requests and inquiries. All call activity is diligently logged and corrective action is initiated promptly.
addition, DRM prepares meeting announcements, budget and financial
statement mailings, community directories, homeowner guides and all
necessary Association correspondences and communications to the board, residents, professional and service providers, etc.
DRM maintains all
Association files and records, including meeting minutes, resolutions,
contracts, insurance policies, correspondences, owner/resident information, and all other pertinent information important to
the Association, and then reports appropriate
community activity at Association meetings.
handles the necessary professional administration and
relations for all necessary legal, accounting and
administers the transition for new homeowners including resale certificate
issuance, homeowner orientation and the distribution of welcome package information.
Aesthetic Review / Control
With the assistance of the Managing Agent, the board
strives to maintain the architectural integrity and continued attractive
appearance of the community via resident compliance with the established
standards. Adherence to these
architectural and related standards is deemed necessary
to help promote
harmonious living and to protect property values.
DRM's professionals assist
in reviewing existing,
and the development of new standards, to effectively govern the
conduct and appearance of the
community. In cooperation with the board, a uniform
application review criterion is established to ensure prompt evaluation of each submission.
promotes an atmosphere of voluntary cooperation and
compliance though the
publication of community resident guides, web site information and other communications. The distribution
of new resident welcome information reduces infractions
before they have an opportunity to arise.
In addition, our
routine site inspections and prompt response to resident complaints will
identify noncompliance with
Association standards. In most cases, a friendly reminder and/or personal contact solves the issue. In the event stronger
measures are required, the appropriate due process procedures will be taken.